With AXA Home Insurance, you can manage your policy yourself from your very own online AXA Account. It means you always have easy access to your documents, and can simply manage your policy to reflect your circumstances at that time.
With AXA Home Insurance, you can manage your policy yourself from your very own online AXA Account. It means you always have easy access to your documents, and can simply manage your policy to reflect your circumstances at that time.
In your AXA Account you can:
Your AXA Account is the safest place to store all your paperwork. Everything is saved securely online for you to view in an instant.
To manage your home insurance, simply head to your online AXA Account where you have complete control to update your policy. It's the easy way to make changes with no admin charges.
In your AXA Account you can:
Some changes you make may affect the cost of your cover. Your new premium will be worked out in an instant online.
If you prefer not to make changes or corrections to your policy yourself we can do so for you but we will charge you £17 for any change or correction that we make on your behalf. If you are an AXA Premier Home Insurance or AXA HomeSafe customer, you benefit from no administration fees each time a change or correction is made.
To cancel your home insurance, please call 0330 024 1235 .
We’re here to take your call:
Please note you might have to wait a while on Mondays where we are busier. Call us Tuesday to Thursday for the shortest wait time.
If there’s been a claim on your policy before you cancel, you’ll need to pay the full premium for the year – there are no refunds at any time for cancellation after a claim.
If you change your mind shortly after buying, you have two options to cancel your home insurance within 14 days of the start date:
If you cancel your home insurance after 14 days from the start date you will need to pay a £30 cancellation fee on top of the time you’ve been covered by us. We’ll return payment for cover after the cancellation date (a pro-rata refund), minus the cancellation fee.
Our aim is to give you the highest standards of customer service, so we take any complaint seriously. If you are not happy with any aspect of our service please let us know.
For complaints about your policy, email home.complaints@axainsurance.com or call 0330 024 1235 .
We’re here to take your call:
Please note you might have to wait a while on Mondays where we are busier. Call us Tuesday to Thursday for the shortest wait time.
For complaints about claims, email axadirecthome@axaclaims.com or call 0330 024 1277 .
At AXA we work quickly and efficiently to resolve all complaints we receive. We regularly publish information on recent complaints.
